§1 Scope
These Terms and Conditions apply to all orders placed by you, whether as a consumer (§13 BGB) or business customer (§14 BGB), through the website ai-coach-book.com with Whitesides GmbH.
Provider and contracting party:
Whitesides GmbH, Keithstraße 2-4, 10787 Berlin, Germany.
Managing director: Niko Martzy.
Amtsgericht Charlottenburg, HRB 264408 B.
§2 Conclusion of contract
The presentation of editions on /preorder/ does not constitute a binding offer but an invitation to place an order. By clicking the “Notify me” button (or, once active, the Stripe checkout button) and completing payment, you submit a binding order. The contract is formed upon our order confirmation by email, sent automatically following successful payment.
For pre-orders placed before the publication date, your payment method is charged only on the shipping date.
§3 Prices and shipping costs
All prices are final and include the applicable VAT (7% on books per §12 (2) UStG; 19% on shipping services). Shipping within Germany is free. Shipping schedule:
- Germany: free
- Austria, Switzerland: EUR 7.90 per shipment
- Other EU countries: EUR 12.90 per shipment
- Outside the EU: shipping cost calculated per destination
For deliveries outside the EU, customs duties or import VAT may apply at the recipient’s location and are borne by the recipient.
§4 Delivery
For pre-orders: shipping on the publication date (to be announced); delivery typically within the first week after publication. For orders after publication: shipping within 3 working days, subject to stock.
Shipping is by DHL as book parcel. You will receive a tracking number by email on the shipping date. Should a book be unavailable, we will inform you immediately and refund the full purchase price.
§5 Payment
Once Stripe is active, payment is processed via Stripe Payments Europe Ltd. Accepted payment methods will be shown during checkout — typically credit cards (Visa, Mastercard, American Express), SEPA direct debit, Apple Pay, Google Pay, and where available Klarna, Sofortüberweisung, and PayPal.
§6 Right of withdrawal for consumers
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, took possession of the goods.
To exercise the right of withdrawal, you must inform us (Whitesides GmbH, Keithstraße 2-4, 10787 Berlin, email: rights@whitesides-publishing.com) by an unambiguous statement (e.g. a letter sent by post, or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but it is not obligatory.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw.
For such reimbursement, we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You will be liable for any diminished value of the goods only resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
§7 Model withdrawal form
If you wish to withdraw from this contract, please complete and return this form:
To: Whitesides GmbH, Keithstraße 2-4, 10787 Berlin, Germany
Email: rights@whitesides-publishing.comI/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:(*) Delete as appropriate.
§8 Retention of title
The delivered goods remain our property until full payment is received.
§9 Liability for defects
Statutory warranty rights apply. In the case of printing defects or transport damage, we will, at your option, refund the purchase price or supply a replacement copy.
§10 Dispute resolution
The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§11 Applicable law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not thereby withdrawn. The place of jurisdiction for disputes with merchants, legal entities under public law, or special funds under public law is the registered office of our company.
Last updated: 10 May 2026.